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Technical Solutions Analyst / Analyste technique de solutions

Join a Montreal-based company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters. Join a team that values trust, drive, collaboration, excellence, and a growth mindset.

Summary:

Rising trends in the marketplace present opportunities to drive specialization and highlight key competitive solutions. We are seeking someone who will take a holistic view of all technologies offered by Explorance and catalog the implementations for specific needs on the market. The chosen candidate enjoys learning, combines their business and application/functional analysis acumen, understands enterprise software, and leverages tools and techniques in support of efficient processes.

Solution analysts work through complex, abstract concepts, roll up their sleeves, and build out comprehensive, easily repeatable solutions that leverage the latest and greatest technologies.

As a Solution Analyst, you will:

  • Architect, design and build out end-to-end product demos for Explorance products and integrated solutions such as SIS, HRIS, LMS and other 3rd party software.
  • Own the demo environments from idea to reality: Project manage the demo creation process including use case, feature prioritization, storyboarding, validation, feedback prioritization, demo asset design, demo build, release communication and enablement.
  • Create and maintain related demo enablement assets: scripts, videos, how-to’s, etc.
  • Partner with Community Managers to capture, evaluate and catalog current, in-the-field use cases and best practices from our customers.
  • Partner closely with internal implementation teams to ensure the optimal use of the products’ capabilities across the organization.
  • Design and build emails and journeys that leverage industry best practices, sample data and enablement guides.
  • Create, curate and maintain all solution enablement assets.

Here’s what you will bring to the role:

  • Bachelor's degree in computer sciences or equivalent
  • 3-5 years experience in Sales Engineering, QA, Professional Services or related
  • Exceptional communication skills, with the proven ability to translate complex technical concepts into actionable field guidance and differentiated positioning
  • Acute attention to detail, spelling, and grammar
  • Project management skills to orchestrate complex projects

Please join a cover letter to your application.

 

About us

At Explorance, we believe that the true power of experience lies in the moments that matter, whether you’re in the hiring process, advancing in your career, or navigating our technology. We’re a company that not only takes diversity, equity, and inclusion to heart, but lives it each day. We provide you with resources and support that fit your unique needs, a workplace that reflects the wider world around us, and a culture where you have a voice that is valued and is empowered to succeed. That’s the kind of team you’ll be joining when you choose to work at Explorance. One where we choose trust over doubt, responsibility over indifference, choices over control, and a personalized journey of growth and success over a traditional cookie-cutter employment storyline.

Explorance is ranked #1 best workplace in Canada.

Curious about our approach and products? Check out our website.

 

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